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Refund and Returns Policy

This Refund and Returns Policy applies for all products purchased through the website.

If you purchase a product from website you understand that:

  1. Delivery of products is handled by a third party, so no refunds will be issued or returns accepted due to late delivery. 
  2. Shipment of product will only commence once full payment has been received by
  3. Returns will not be accepted without prior contact to
  4. Refunds will not be issued without prior contact to
  5. Any cost incurred due to shipping a product that is being returned will not be covered by
  6. You may be requested to provide proof of purchase when requesting a refund or wishing to return an item.
  7. Items must be unopened, undamaged and in original packaging in order to return items.
  8. Any items that are received by svenlight from the customer without prior written acceptance of a return or refund will not be accepted as a legitimate return, hence no refund or replacement product will be issued.
  9. If your order is returned to us from the  postal service due to non-delivery or incorrect address, it will be automatically cancelled. Hence will not repost the item without contact from the customer. If this happens please contact us directly. You will not be refunded for the postage as we have incurred the cost sending you the order again.